The content of a shared service centre will vary from one organization to another. A shared service centre can provide the full service from routine administration in, for example, recruitment, payroll and training, right through to supplying specialist HR information and advice on HR policy and practice.
There are many benefits in setting up a shared service centre internally within an organization, including:
Eira Consulting can support you in understanding and documenting the requirements of a shared service centre, and assist you in determining a clear case for creating value to the business. We will help you review and develop your HR and Payroll processes to effectively deliver the service your customers expect. All possible options for the proposed structure will be reviewed to ensure its business objectives are delivered and the roles, responsibilities and accountabilities clarified and documented.
We will support you in clarifying and communicating the roles and responsibilities of the customers (for example the line-managers), especially if the shared service centre model will require them to act differently (which it is likely to, for example through the introduction of on-line self-service). Agree performance indicators to ensure the services are being delivered to plan by using for example, service level agreements and a performance management framework to measure the effectiveness of the service delivery.