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Eira Consulting Ltd

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• Consultancy Services
  • Benchmarking payroll and HR services
  • Defining Your New System
  • Evaluating Payroll/HR Systems
  • HR Shared Services
  • Payroll and HR - Outsourced or In-House?
  • Payroll System Review
  • Setting SLA's
  • Transforming Operational Processes
  • Consolidating Pay Frequencies

Shared Services - HR and Payroll working together

The content of a shared service centre will vary from one organization to another. A shared service centre can provide the full service from routine administration in, for example, recruitment, payroll and training, right through to supplying specialist HR information and advice on HR policy and practice.

There are many benefits in setting up a shared service centre internally within an organization, including:  

• Knowledge Sharing – sharing best practice in business and HR processes, pooling knowledge about different parts of the organization and sharing information about customers and markets
• Reducing Costs and removing duplication of effort – bringing in economies of scale and eliminating duplicated effort can streamline processes and bring cost reductions
• Improve Quality of service to customers – Efficient processes can deliver a much greater consistency, timely and accurate information and advice to customers.
• As a possible profit centre - Organizations often actively seek to act as a shared service provider for other third party organizations. In this way they can take advantage of their own shared service centre expertise and/or any spare capacity within their own centre and instead of continuing as a corporate overhead can actually bring in additional revenue to the company.

Eira Consulting can support you in understanding and documenting the requirements of a shared service centre, and assist you in determining a clear case for creating value to the business. We will help you review and develop your HR and Payroll processes to effectively deliver the service your customers expect. All possible options for the proposed structure will be reviewed to ensure its business objectives are delivered and the roles, responsibilities and accountabilities clarified and documented.

We will support you in clarifying and communicating the roles and responsibilities of the customers (for example the line-managers), especially if the shared service centre model will require them to act differently (which it is likely to, for example through the introduction of on-line self-service). Agree performance indicators to ensure the services are being delivered to plan by using for example, service level agreements and a performance management framework to measure the effectiveness of the service delivery.